Return Policy

Payment

1. We accept Visa, MasterCard, American Express, Discover, PayPal.
2. We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to sender.
3. We do not accept payment in cash.
4. Gift cards and prepaid cards are accepted where applicable. Please retain the card until transaction is completed.

Sales Tax

All orders delivered to a California address will be charged the appropriate sales tax.

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.

Shipping Policy

Shipping Address and Handling Charges
Genevia's.com will NOT charge any customer hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
 1. Ground Shipping (5 to 7 business days for delivery, once package leaves our warehouse).
 2. USPS Priority Mail (for APO, FPO, VI, GU address)

Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Genevias.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.

Cancellation

To cancel your order, please contact us at support@genevias.com.

Return policy

    • Genevia's offers a 30 days return policy (from the date of receipt) for a refund. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
    • We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
    • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
    • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
    • Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.

Return Procedure

Before returning the package back to us for any reason, please request a Return Merchandise Authorization (RMA) number by e-mailing customer service at support@genevias.com. When you have received your RMA number, please write the number visibly on the outside of the shipping package.

Return Disclaimer

All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.

International Order Policy

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update

Genevias.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).

Legal Information

General
This Website may include inaccuracies or typographical errors. Genevias.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Genevias.com can revise these Terms at any time without notice by updating this posting.

Links to Third Party Sites
This Website may be linked to other websites which are not under the control of and are not maintained by Genevias.com. Genevias.com is not responsible for the content of those sites. Genevias.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by Genevias.com of those sites. Genevias.com reserves the right to terminate any link or linking program at any time.

Trademarks / Logos / Images
Genevias.com, the Genevias.com logo, the original product images taken by Genevias.com, and all Genevias.com-based trademarks are trademarks or registered properties of Genevias.com in the United States and other countries and are protected by law. Unauthorized use of Genevias.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from Genevias.com is in violation of U.S. and International copyright law.